“Can you hold, please?”
Check-in is busy. The phone keeps ringing. A simple question becomes another interruption—or an unanswered call.
Routine calls answered, even during the rush.
AI guest communications. Built for hotels.
A full lobby.
A ringing phone.
Handle both.
Give every guest a way to be heard. AI answers routine calls and messages, helps with booking enquiries, and brings your team in when they’re needed.
15 minutes · Your hotel, your priorities · No commitment
Your hotel. A warm hello.Phone enquiry · AI receptionist
Example Your property’s approved information
Guest reassured. Front desk informed.Late arrival · Context saved with the conversation
Explore a channel ↗
Illustrative conversations.Configured around your hotel’s policies.
Independent hotels · Boutique stays · Hotel groupsThe guest experience starts here ↓
Cover busy hours & after hoursYour team stays in controlOne view of guest conversationsMonthly or built for you to own
You know the feeling
Great service shouldn’t
depend on a quiet desk.
The guest in front of you needs your attention. So does the one calling, messaging, or trying to book.
“I’ll try somewhere else.”
A guest is planning a stay after your reservations team has gone home. By morning, the moment may have passed.
A useful answer and a clear next step.
“Let me explain again.”
A guest’s request sits across a call, a message, and a handwritten note. Your team needs the story to do the job.
The conversation travels with the request.
Don’t imagine the experience. Try it.
Meet your next
first impression.
Call our demo hotel and speak to Nola, the AI receptionist. Ask a real guest question. Change your mind. See how the conversation feels.
+1 (240) 680-9892Live demo line · Fairmont Demo Hotel · Carrier charges may apply
“What time is check-in?”“I’m planning a group stay.”“Can I leave a message for the team?”
From “hello” to “handled”
A useful answer.
A clear next step.
Built around the conversations your team has every day. Choose a guest enquiry to see the workflow.
Illustrative guest journey / Room enquiry
Do you have a room for two adults next Friday to Sunday?
I can help check your dates. Is that one room for both adults?
A direct path to your booking page
Dates and occupancy collected. Availability checked against a supported booking source. The guest completes the reservation on your booking site.
Live rate checks depend on your booking connection. Reservations and final terms are confirmed by the booking provider.
See the work. Keep the control.
One place to see
what your guests need.
Every conversation has a story. Your team sees the context, picks up the request, and knows what still needs a human.
The preview image couldn’t load. Explore the demo dashboard ↗
Actual product screenshot from our demonstration workspace. Figures shown are demo data, not customer performance claims.
Measure responsiveness.
See enquiry volume and first reply time. Establish your baseline during the audit and compare it after rollout.
Understand AI’s contribution.
See what the assistant handled and what it passed to your team, with the underlying conversation.
Keep people in the loop.
Review requests by department and urgency. Staff can pick up guest conversations and record the outcome.
Put your own numbers in
How much time goes
into “just a quick question”?
Explore the time your team could redirect from routine enquiries to guests. The audit helps establish what’s realistic for your hotel.
Your illustrative estimate
hours / month
More attention for the people
who came to stay.
This is a workload estimate, not a promised saving. It assumes the selected share of enquiries is handled without staff time. Reviews, handovers and setup can reduce the time saved.
Find out what’s realistic for us40 enquiries × 3 minutes × 60% × 30 days ÷ 60.
Based entirely on your selected assumptions.
Based entirely on your selected assumptions.
Built around how you operate
Your hotel has a system.
We start there.
The audit checks what can connect, what needs a custom build, and where a person should stay involved.
Your phone setup
Your booking source
Your approved facts
Your team & workflow
A guest experience
that sounds like you.
We configure the greeting, knowledge, supported connections and handover rules for your property. Your team reviews the journeys before guests use them.
Two ways to make it yours
We can run it for you.
Or build it for you to own.
Choose the level of ownership and support that fits your hotel. We scope the right option after understanding your operation.
01 / MANAGED SAAS
Let us take care of it.
Month-to-month · Priced around your scope
For hotels that want the service, ongoing support, and a team keeping the system running.
- Configured for your property and chosen channels
- Shared workspace for guest conversations and requests
- Ongoing hosting, monitoring and product updates
- Support and adjustments as your needs change
- A scoped monthly fee, with setup and usage explained upfront
02 / CUSTOM BUILD & HANDOVER
Make it your own.
A scoped project · Built for your operation
For hotels and groups that want a custom solution implemented into their systems, with the capability to run it themselves.
- Discovery, custom development and implementation
- Connections designed around your existing systems
- Agreed ownership, access and deployment handover
- Documentation and training for your IT team
- Optional ongoing support after the handover
Both start with the same free audit. Final scope, implementation fees, usage and third-party platform costs are agreed in your proposal.
Your next step is small
Find the gaps.
See the possibilities.
Then decide.
Start with a free 15-minute communications audit discovery call. We’ll learn how guests reach you and identify the most useful place to start.
01
Your communication bottlenecks
Where calls go unanswered, replies slow down, or requests lose context.
02
Your best first use cases
Which conversations AI can help with, and which should stay with your team.
03
Your route to implementation
The systems to review, the ownership option that fits, and next steps for a scoped proposal.
No preparation needed. If you have call or response-time reports, bring them. A detailed technical review may follow the discovery call.
LET’S TALK ABOUT YOUR HOTEL
Your free
communications audit.
Choose a time that works Choose your time in Cal.com.
You’ll receive the booking confirmation and meeting details there.
The Maskd AI teamAI guest communications, built around your hotel.
Prefer an introduction by email?
Before we say hello
Fair questions.
Clear answers.
Have something specific in mind? Bring it to the audit.
Let’s talk about your hotel ↗Can we keep our current phone number?
That is the aim. We review your phone setup and available forwarding or routing options during discovery. We confirm the practical route with your provider before implementation.
Will it know our rates, rooms and policies?
We configure it with the information your hotel approves. Live room and rate checks require a supported booking source. Where a live check isn’t available, the assistant should explain that and offer your booking page or a staff handover. It does not treat an enquiry as a confirmed reservation.
Can our staff take over a conversation?
Yes—human handover is part of the workflow we configure. Your team gets the conversation and collected details. Messaging replies and phone transfers are tested with the channels and providers included in your setup.
What if a guest asks something it can’t answer?
The assistant should say when information isn’t available, collect the relevant details and route the request to the right team. During setup, we agree what it can answer and when it must bring in a person.
Does it connect to every PMS and booking engine?
Connections depend on the system, available access and the workflow you need. We assess APIs, supported booking pages and custom options, then make the scope clear. We won’t quote an integration as ready before checking it.
What is the difference between monthly and custom ownership?
With managed SaaS, Maskd operates and supports your configured service on a monthly basis. With a custom build, we implement the agreed solution, hand over the agreed code and access, document it, and train your IT team. Ownership terms and third-party dependencies are specified in the agreement.
How much does it cost, and how long does setup take?
Both depend on your channels, enquiry volume, connections and support needs. The free audit helps us scope a proposal with clear setup costs, recurring costs and milestones. Managed SaaS is offered month to month; custom work is quoted as a project.
Is the free audit a commitment to buy?
No. It starts with a 15-minute discovery call about your hotel’s communications. We discuss where there may be value, what needs a closer look and which delivery option could fit. You decide whether to continue.
Let your team be present.
Let your guests be heard.
A better guest experience begins with a conversation.