Call Reports And Data
Track Data Collected from Conversations.
Tracking data collected from conversations is crucial for understanding and optimizing customer interactions. By analyzing this data, businesses can gain valuable insights into customer needs, preferences, and pain points. Metrics such as total call volume, containment rates, tracking success, and average handle time provide a comprehensive overview of performance and efficiency. Additionally, estimated full-time equivalent (FTE) savings highlight the cost-effectiveness of using conversational AI.
Audio Recordings as Reports.
Audio recordings provide valuable insights for quality assurance, training, compliance, and customer understanding. Analyzing these recordings helps track performance, identify areas for improvement, and ensure regulatory adherence, leading to enhanced customer service and operational efficiency.
AI Call Summary and Transcript Reports.
Our AI provides concise call summaries and detailed transcripts in text form, offering clear insights into customer interactions, tracking performance metrics, and enhancing service quality through accurate and actionable data.